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You are here:Resources»Press Releases»Inspiring the world’s leading in-room dining butler service
Monday, 03 October 2016 14:04

Inspiring the world’s leading in-room dining butler service

Written by IHS Global Alliance

In-room dining innovators IHS Global Alliance collaborate with Armani Hotels

IHS Global Alliance is one of only a handful of companies in the world who design, develop and manufacture room service equipment for the hotel industry. IHS continues to lead as the global equipment specialist, listing the company as a preferred supplier to the world's top hotel groups. Collaborating with world-class establishments and documenting a portfolio of clients that include Armani, Peninsula, Mandarin Oriental, MGM, Conrad, Hilton and Ritz-Carlton. 


The team at IHS overhauled in-room dining in the early 80's, and have since embraced the opportunity to influence the style of delivery and functionality, to redefine every step of the service. What once was a non-eventful and overpriced option, is now a refined elegant private restaurant experience. The Butler System was designed to deliver exactly this, and such innovation in its compilation and design attracted the attention of interior design studio Armani Casa. 

Known for combining innovation with aesthetics, Armani Casa is well established as the global leader in interior luxuries, presenting elegance and simplicity whilst evoking emotion with each project. Such is evident throughout each Armani establishment, where guests are exposed at the forefront of distinct and unique pleasures. Commissioning an in-room dining system was approached with just as much creativity and diligence as any other project. Whom better than to collaborate with the world's leading in-room dining specialist, IHS Global Alliance.

Such collaboration reinvigorated the Butler System from IHS to deliver a fully serviced and ingenious concept, tailored to the requirements of their elite customer. The criteria set out to bring a sophisticated, personalized and classy service from the restaurant into an intimate environment. This accounted for the soft knock at the door and the fluttering of fresh table linen, as the waiter proceeds with an elegant dining setup and plating of a restaurant culinary creation with chilled wine served at the ready. 

Armani had exclusive rights to the unit design for 12 months' post collaboration. Following this exclusivity, IHS has applied such elegance and innovation to deliver a universal system to the international market. Hoteliers are paying attention to the revival of in-room dining with such a versatile system, noting it should not be a compromise, but a memorable dining experience. 

This has prompted the likes of Mandarin Oriental Group to call upon IHS for a customized, aesthetic and complimentary Butler System to suit their brand, service level agreements and customer demands. Working models are tailored to differing client needs, from this luxury soft hotel brand to high rolling casinos. Such setting the pace in sophisticated Casino in-room dining service, is none other than MGM Resorts. Identifying the point of difference in an untapped American market, MGM is collaborating with IHS to launch the first of its kind into the United States.

The Butler System is typical of the innovative approach from the designers at IHS Global Alliance with its unique modular design. Featuring multi-use units, mounted on precision casters for smooth delivery, the system caters for breakfast, beverage, lunch and dinner service. This stylish and fully equipped mobile service, comprises a hot box, an ambient cold box carrier, two nesting trays, a lid, wine rack, cutlery drawers and storage for glasses, plus four show plates. The unit also emerges in another guise at the cocktail hour, complete with wine, snacks, cocktail ingredients, cocktail shaker and ice in the cool box.

"This butler service unit holds everything you need to deliver in-room dining that's evocative of the white glove service of the 1980s," says IHS Global Alliance Director, Nick Polidoros.

"Room service staff find it's extremely practical and easy to use, and its contemporary design takes in-room dining to an entirely new level."


IHS Global Alliance is widely recognized for designing, manufacturing and delivering world-class innovative hospitality operating equipment and systems. Channels to market include 4&5 Star Luxury Hotels and Resorts, Conference Centres, Stadiums and Venues.

Exporting a successfully smooth supply chain to over 50 countries and 200 cities, the IHS international arena is well serviced with offices in South Pacific, The Americas, Europe, Middle East and Asia. The 30-year-old company is also retained by leading international hotel groups seeking exclusive and/or new solutions for in-room dining, conferencing, venues and restaurants. 


Media Contact Information
Sanat Dickson | Marketing Communications
D +61 3 9765 4514 | T +61 3 9765 4555
A  125 Henderson Road | Rowville | 3178 | Melbourne | Australia

Read 2915 times Last modified on Monday, 03 October 2016 14:39